Frequently Asked Questions

How do I make a "4 easy steps" inquiry or reservation?
Do I need confirmation from Top Rent a Car for my reservation to be valid?
What documents will be required?
Can I pay in cash?
How are the prices calculated?
What is the minimum age for car rental?
Can I let my friends drive the vehicle?
What should I do in case of damage or accident?
Fuel & refueling
How do I collect my car?
Where can I drive with the rental vehicle?
What happens if the vehicle has a breakdown?
What happens if I get a flat tyre?
What happens if I loose the keys?

We pride ourselves with offering you a care free car rental experience.

This easy to read FAQ Spain car hire and Malaga Airport car hire guide will answer most of your questions. Should you have any further questions, please do not hesitate to contact our very friendly and multilingual customer service staff, who are always pleased to offer extra help and guidance.

We value the opportunity that you give us to form part of your traveling arrangements and we are committed to respond to your enquiry within one working day.

 

How do I make a "4 easy steps" inquiry or reservation?

Click "calculate quote" on any of the pages, use the "4 easy steps" on the online enquiry form to choose your location and specify the requested rental period. Then click"show prices".
Step 1: Click “Select” for your preferred car
Step 2: Select your extras, then click"add extras"
Step 3: Verify your quote, then click "confirm"
Step 4: Please fill out the booking form with your personal details, then click "submit quote".

Our policy is to personally handle each enquiry and reservation and to respond to you within one working day. This is our guarantee that online enquiries receives the same personal and prompt attention as our walk in clients.

Do I need confirmation from Top Rent a Car for my reservation to be valid?

Certainly! Please note that reservations must be confirmed by us with a valid reservations number. When placing a car hire enquiry, you are welcome to specify how you would like us to confirm your reservation via either telephone, email or fax.

What documents will be required?

All you need is a valid driver licence and Passport.

Can I pay in cash?

Cash payments are on request only and subject to written confirmation from Top Rent a Car. The following credit cards are accepted for Car hire at Malaga Airport: VISA, Master and American Express.

For all destination except Malaga Airport and Costa Del Sol we can only accept credit card payments.

How are the prices calculated?

The car rentals are charged on a 24 hours basis with 1 hour "grace" period at the time of returning the car rental vehicle. The daily Tariff for that specific group and period will apply.

What is the minimum age for car rental?

The minimum age for car hire at Costa del sol and Malaga Airport is 23 years with 4 years of driving experience.

For all other destinations such as Alicante, Mallorca, Tenerife, Gran Canaria, Murcia, Costa Blanca, Jerez, Cadiz, Costa Calida, the minimum age is 21 years of age with 1 year of driving experience.

Can I let my friends drive the vehicle?

Yes, if they are registered by our authorized staff on the car rental contract the same insurance conditions apply as for the main driver. Spanish law strictly prohibits any unauthorized circulation holding the driver personally responsible for damages of any kind.

What should I do in case of damage or accident?

In order to be fully covered by our insurance, you should report any non regular incident, damage or accident to Top Rent a Car as soon as possible and within maximum 24 hours.

Our friendly staff will give you detailed instructions on what to do in case of unfortunate incidents when you collect the car at the pick up destination.

Fuel & refueling

At Malaga Airport and Costa del Sol you can chose to receive the hire car delivered ½ full or full tanked to be returned empty. In this way you will not have to waste valuable hours on your last day in Spain refueling the vehicle.

The exact amount payable in advance when picking up the rental car varies in between 40 € to 65€ depending the type of fuel and the rent a cars fuel capacity.

For all other destinations such as Alicante, Mallorca, Tenerife, Gran Canaria, Murcia, Costa Blanca, Jerez, Cadiz, Costa Calida the rent a car is to be returning with the same level of fuel as it was delivered with.

How do I collect my car?

For perfect customer affinity, we personally deliver the car hire vehicle to you at Malaga Airport. Providing that all details has been forwarded to us in advance, all you have to do after collecting your luggage is to verify the details and sign the car hire contract, receive the keys from our airport staff and drive off – normally this only takes 5 to 10 minutes.

A uniformed Top Rent a Car representative will be waiting for you holding a sign with your name on it. You will receive exact instructions along with your car rental reservations confirmation number.

Where can I drive with the rental vehicle?

Driving outside of Andalucia, Costa Del Sol and Spain are subject to a written permission from Top Rent a Car, please amend your traveling plans in advance at the time of reserving the car hire in Spain.

What happens if the vehicle has a breakdown?

All our car rentals are covered by a 24 hour roadside assistance. Exact details regarding breakdown cover will be given to you along with the legal documents of the vehicle when you pick up the hire car.

What happens if I get a flat tyre?

All vehicles are provided with spare tyres. The hirer of the vehicle is
responsible for the changing of the damaged tyre.

However providing that you have choosen the Top Tariff Insurance & Service Package, the cost of replacing the damaged tyre is fully covered.

Should you choose to use roadside assistance for the changing of a tyre, the charges for this service will be passed on to you.

What happens if I loose the keys?

Providing that you have chosen our the Top Tariff Insurance & Service Package immediate change of the car and replacement of keys is included and part of our services.

Top Rent a Car will replace the lost key and if needed due to the circumstances we will replace the vehicle so that you can continue your holidays.

The exact time for the replacement procedure depends on where the vehicle is situated at the time of the incident.